Privacy Policy
9. Business Transfers
If DentiCare®, or substantially all of its assets, were acquired, or in the unlikely event that DentiCare® goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of DentiCare® may continue to use your personal information as set forth in this policy.
8. Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We use cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features of our websites may not function properly without the aid of cookies.
7. Protection of Personally-Identifying Information
We disclose potentially personally-identifying and personally-identifying information only to those of our employees, contractors, and affiliated organisations that need to know that information in order to process it on our behalf or to provide services available at our websites, and that have agreed not to disclose it to others.
Some of those employees, contractors, and affiliated organisations may be located outside of your home country. By using our websites, you consent to the transfer of such information to them.
We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to our employees, contractors, and affiliated organisations as described above, we disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of DentiCare®, third parties, or the public at large.
If you are a registered user of a DentiCare® website and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up to date with what is happening with DentiCare® and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
We take all measures reasonably necessary to protect against the unauthorised access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
5. Gathering of Personally-Identifying Information
Certain visitors to our websites choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information we gather depends on the nature of the interaction. For example, we ask visitors who sign up to provide a username and email address. Those who engage in transactions with us are asked to provide additional information, including, as necessary, the personal and financial information required to process those transactions.
In each case, we collect such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with us. We do not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
6. Aggregated Statistics
We may collect statistics about the behaviour of visitors to our websites. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.
12. More Information
More detailed information about the way we use, disclose, and secure your personal information, how you can access and correct that information, and how you can make a complaint about a breach of the Privacy Act or Australian Privacy Principles and how we will deal with the complaint can be found in our privacy and credit-reporting policy, available by contacting us.
10. Advertising
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
This Privacy Policy covers the use of cookies by DentiCare® and does not cover the use of cookies by any advertisers.
11. Changes to This Privacy Policy
Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Need to reach us directly?
If your enquiry is urgent or you'd prefer to speak with someone right away, here's how to get in touch with the right team.
General & Support
Technical Support
Platform issues, login problems, technical troubleshooting
General Enquiries
For anything that doesn't fit the categories below
Patients & Practices
Patient Enquiries
Finding a practice, understanding payment plans, general questions
4. Website Visitors
Like most website operators, DentiCare® collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally-identifying information is to better understand how our visitors use our website. From time to time, we may release non-personally-identifying information in aggregate form, for example, by publishing a report on trends in the usage of our website.
We also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users. We only disclose logged-in user IP addresses under the same circumstances that we use and disclose personally-identifying information as described below.
3. How We Share Your Information
We may disclose your personal information to third parties who assist us in operating our business and providing services to you, our related entities, third parties to whom you have agreed we may disclose your information, or as otherwise required or authorised by law.
Our third-party providers are too numerous to list, and they change from time to time. They may be located overseas in countries such as New Zealand, the USA, and Singapore. You consent to this overseas disclosure and agree that by providing that consent, APP 8.1 under the Privacy Act 1988 (Cth) no longer applies, and we are not required to take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles (APPs) in relation to that information.
2. Why We Collect Your Information
Generally speaking, we collect and use your personal information for the purposes of providing goods and services or information to you, facilitating our internal business operations, and providing you with information about other goods and services that we and other organisations we have affiliations with offer that may be of interest to you.
If you choose not to provide us with your personal information, or if it is incomplete or inaccurate, we may not be able to provide you with the goods, services, or information you are seeking.
Overview
DentiCare Payment Solutions Pty Ltd ACN 107 018 182, trading as DentiCare, and its related bodies corporate (referred to in this document as "we", "us", or "our") may collect, use, and disclose various personal information about you.
This Privacy Policy explains how we handle your personal information and your rights in relation to that information.
1. How We Collect Your Information
Where possible, we will collect your personal information directly from you. However, on occasion, we may need to collect information about you from third parties, and we will notify you when that needs to happen.